Overview
Rampage Fabrication & Design (from here on to be referred to as RFD) operates this website. The act of visiting our website for the purposes of viewing, gathering information, or purchasing our products constitutes an agreement in which the user understands, agrees and is bound to the Terms and Conditions (“Terms”) set forth below. RFD encourages you to read the Terms in full before moving forward. If you do not agree with the Terms set forth, then please discontinue to use our website. These Terms apply to all users of this site whether you are a browser, vendor, merchant, customer, or contributor of content.
Modification of Terms
RFD may, at any time and without notice, amend these Terms, or may limit or deny access to, or change the content of, the website. You should periodically visit this page to review the current Terms to which you are bound. When leaving this website, please read the website Terms and the privacy policy applicable to the website to ensure you understand and agree with the Terms applicable to that website.
Published/Internet Pricing
RFD cannot anticipate price increases that manufacturers impose throughout the year, leading to increased pricing. Due to print lead times, all retail prices are subject to change without prior notice. Product specification/appearance, availability, and pricing are all subject to change without notice.
All Orders
Orders must be processed through the website unless otherwise deemed appropriate by RFD to offer another means of processing an order. Payments may be made via bank transfer, wire transfer, credit card or PayPal. If deposits are made on certain products, especially ones requiring substantial build time, all balances of open orders are due within 14 days of completion of the product. Failure to do so will result in forfeiture of the deposit and product.
Credit Card purchases
To protect our customers and RFD against credit card fraud, all credit card purchases are verified. RFD will pursue Civil and Criminal action to recover ALL costs of credit card misuse (such as chargebacks on shipped and received items) and fraud. We will only ship to a verified billing address. We reserve the right at ANY time to refuse a credit card payment and require a cashier/certified check or cash. Orders will not be released without FULL payment. We reserve the right to refuse sales/service to ANYONE.
Return Policy
NO RETURNS OR CANCELLATIONS ON ANY NEW ITEMS / ORDERS REGARDLESS IF THE ITEM HAS SHIPPED OR NOT – DO NOT EVEN ASK – IF YOU ORDERED IT, YOU OWN IT! ALL SALES ARE FINAL. IF YOU HAVE A DAMAGED OR DEFECTIVE ITEM OR WERE SHIPPED THE INCORRECT PRODUCT, IT WILL BE REPLACED OR REPAIRED DEPENDING ON THE ITEM DAMAGE OR PROBLEM. YOU MUST NOTIFY RFD OF ANY DAMAGE OR PROBLEM WITHIN 7 DAYS OF DELIVERY. IF YOU HAVE ANY DOUBT ABOUT ANY PRODUCT, DO NOT ORDER IT! PLEASE EMAIL FIRST. THERE ARE ABSOLUTELY NO EXCEPTIONS. IF YOU HAVE SOMETHING YOU NO LONGER NEED, WE SUGGEST SELLING PRIVATELY. SALE PRICES ARE ONLY AVAILABLE DURING THE SALES PERIODS. WE DO NOT HONOR SALE PRICES AFTER THE SALE HAS ENDED. WE DO NOT OFFER REFUNDS OR PRICE ADJUSTMENTS FOR PRODUCTS PURCHASED BEFORE A SALE – DO NOT EVEN ASK!!
Items/Parts Left at RFD
Engines, transmissions, new parts, old parts, or orders left or forgotten at our facility will be considered abandoned after 30 days unless specific written instructions (via email or mail) have been given to RFD to hold or keep at which time RFD will respond with an acknowledgment. If you do not receive an acknowledgment your parts will still be considered abandoned! You must get confirmation of your request! Parts will be disposed of or sold at our discretion to recover storage space/fees/labor. NO REFUNDS, PAYMENTS, OR REPLACEMENTS WILL BE ISSUED!
Warranties
All products sold by RFD are covered by the manufacturer’s warranty. RFD is not responsible for products sold that are not covered by a manufacturer’s warranty. Some manufacturers do not offer any form of warranty on their products. For warranty information on specific manufacturers, contact that manufacturer directly.
Products manufactured by RFD are covered by a warranty. Unless otherwise stated RFD does not make any warranty, expressed or implied, or other representation about the use of any of its products. The purchaser expressly ASSUMES THE RISK of all personal, property, and economic injury, damage, or loss, either direct or indirect, arising from the use, misuse, or failure to determine the appropriate use of any product sold here. Warranty is VOID on ANY item that has been disassembled, tampered with, or otherwise modified by ANY business or person unless authorized by RFD. Warranties, where applicable, do not cover neglect, improper installation, misuse, improper tuning, or damage caused by other part failures, failure to comply with this policy releases RFD from ALL warranty obligations.
RFD is not responsible for any “down time”, storage fees, rental cars, shop fees, or other fees associated with a warranty claim regardless of the cause of failure. The customer is responsible financially for removing the item and shipping it to and from RFD for service or warranty consideration/repair regardless of the cause of failure. RFD staff may discuss your warranty via phone or email including possible causes & whether your suspected problem is covered, this is not a final determination however, the final determination will not be made until the item is returned to RFD for inspection. Failure to return the item for warranty consideration/inspection releases RFD from ALL warranty obligations. Those products covered by a warranty are ONLY to the original owner/purchaser, this includes products described with a lifetime warranty. Contact RFD on the proper method to return your warrantied product to prevent further damage in shipping and where to send the item.
Products that are determined not to be covered by the warranty after inspection by RFD will be returned to the customer at the customer’s expense. Any services rendered to repair a product by RFD or a certified repair facility will incur charges for the repair and shipping. The customer will be responsible for payment of said repair/shipping. All balances on non- warrantied repairs must be paid within 30 days of completion, failure to do so will result in forfeiture of deposit (if made) or forfeiture of the product.
Warranties or Lifetime warranties do not cover misuse or neglect. Warranties or Lifetime warranties do not cover wearable items such as timing chains, brake pads, gaskets, timing wear strips, etc. unless otherwise stated. Any failure by RFD to enforce any of its rights under these Terms & Conditions, or any applicable laws, shall not constitute a waiver of such right.
Restricted Use and Copyrights
All photographs, audio and video clips, picture images, graphics, links, website architecture, format, layout and data structures, and all other items contained on the website are copyrighted unless otherwise noted and may not be used in any manner, except as provided in these Terms or the website text, without RFD prior written permission. Any unauthorized use of these materials may violate copyright, trademark and privacy laws, and other applicable statutes. You may browse this website and download or print a copy of material displayed on the website for your personal use only and not for redistribution, unless consented to in writing by Rampage Fabrication and Design LLC. This limited consent shall automatically terminate upon your breach of any of these website Terms.
Dealer Agreement
All Dealers/Companies hereby understand that the purchase of product from RFD/Rampage Fabrication Inc. constitutes a “Dealer agreement” and that RFD may at its discretion, share its names of dealers for referrals, dealer lists, advertising, and any other use that it may see fit within confines of the law. Dealers agree NOT to sell competing items from other manufacturers. The copying, reverse engineering, sales, or reproducing of ANY RFD products regardless of trivial differences is strictly prohibited by the dealer or third party, and grounds for termination of Dealer status and grounds for legal action. NO RETURNS ON ANY DEALER ITEMS/ORDERS. This applies whether the order has shipped or not. This agreement shall remain in effect until either party terminates the agreement in writing. The termination of the dealer agreement does not constitute a waiver of ANY of Rampage Fabrication’s rights including, but not limited to the copying, reverse engineering, or reproducing of ANY RFD products regardless of trivial differences or selling competing items from other manufacturers is strictly prohibited by the dealer or third party and will be grounds for legal action and termination of dealer account. Lead times for producing our in-house products are between 6-10 weeks depending on the part. Please contact us at sales@rampagefab.com or call us at +1 (360) 878-9565 to get a more accurate lead time on the part you desire. All Rampage Fabrication & Design LLC (RFD) products carry a limited lifetime warranty. This warranty includes but is not limited to material flaws, design issues, production defects, and shipping damage. This warranty DOES NOT include damages due to improper installation, abuse of products, extreme duty, etc. We do not extend this warranty to race vehicles as they see an excessive amount of abuse and thus, drastically shorten the expected lifespan of materials. Improper handling or installation of products will not be covered under any warranty. It is Rampage Fabrication & Design’s advice to always use gloves when handling new products (titanium especially) and failure to do so will result in an undesirable finish on products. Turbochargers are exempt and will instead be covered by a 12-month warranty from the date of purchase to the original owner. Professional installation and datalogs are required if submitting a claim.
Emissions Disclaimer
RFD products are intended for off-road use only. Modifying a vehicle from its original form can interfere with the operation of emissions devices. Modifying the emissions on a vehicle may be illegal in some areas and it is the customer’s sole responsibility to be informed about the legalities of aftermarket products in their area. RFD holds no accountability for emissions standards in your area, or any tickets, fines, or punishment associated with the installation and use of aftermarket products either built or sold by RFD. RFD honors all warranties on vendor parts sold through RFD. The customer further agrees to hold harmless from liability RFD and its employees from any and all damage occurring from improper installation, tuning, or use of any and all products produced and/or sold by RFD.
Shipping
All shipping will be paid at the customer’s expense unless previously agreed upon with RFD. International orders may include import duties. These duties are issued by the federal governments of the receiving country and are the sole responsibility of the customer. Rampage assumes no responsibility for any import duties or taxes you may incur. Rampage Fabrication & Design is not responsible for any shipping delays. Orders placed out of normal hours will be processed on the next business day. We will do our best to process all orders placed by 3 pm PST to be shipped the same day. All lost or damaged products must be reported to RFD within 14 days of receipt according to shipment tracking. Claims made after 14 days will be the sole responsibility of the customer. Upon the arrival of your shipment, please be sure to carefully inspect everything before signing and taking delivery. Any package or product damage must be noted on the delivery receipt if you need to file a claim with the carrier. This means you should remove packing materials to inspect the items for damage that occurred without being visible from the outside with the cardboard and/or plastic wrap still in place. Freight carriers will not take responsibility for damage if you fail to sign the shipment as damaged when received. Every shipment is carefully packaged and inspected before leaving our facility. In the unlikely event that your products are damaged, and a claim must be made, please retain any packaging, and DO NOT INSTALL the damaged part. Shipping carriers will want to inspect products and packaging relative to a damage claim. Failure to heed this advisory may result in your claim being denied.
Custom Orders
All custom work done by RFD is billed as a one-off item and as such has a varying price structure. Our team will strive to adequately quote out all work at the best of their ability using the resources available. Due to the nature of quoting bespoke products, all quotes and/or estimates are subject to change at RFD’s discretion. By placing an order for custom work with RFD the customer acknowledges that the price may change once work begins, due to unforeseen issues with the vehicle. All custom work is nonrefundable.
Service Work
All work performed by RFD is guaranteed to be without defects and completed professionally per Washington State law. RFD staff will do their best to give accurate estimates of all work to be performed before we begin. If situations arise where there will be a significant increase (more than $150) in the cost of service work, RFD staff will contact the customer for authorization. RFD is not responsible for the fitment of parts not specifically made by RFD. It is the customer’s sole responsibility to ensure the correct fitment and operation of parts. If under any circumstances parts do not fit or require modification, adequate charges will be applied. RFD staff will always do their best to give sound and reasonable advice. Failure to adhere to RFD staff instruction voids all warranties and responsibility on RFD’s behalf.
Under no circumstances will RFD allow the transfer of ownership for a vehicle while in our possession. Once work begins on a vehicle, the contracted owner of the vehicle will be responsible for the complete process with RFD and pay the finalized bill in full before the vehicle is released. The contracted owner of the vehicle will be required to be present at the time of pickup. If the owner wishes to transfer the car to the new owner at the time of pickup, that will be allowed. Rampage holds no responsibility for the facilitation of or communication with a 3rd party.
Rampage Fabrication & Design LLC Product Disclosure
All products built by RFD are the sole intellectual property of RFD LLC. Any attempt to duplicate designs, features, or labeling without the direct written consent of RFD will result in the accused parties being prosecuted to the full extent of the law. By purchasing RFD’s products you acknowledge that you are agreeing with RFD to uphold all intellectual property requirements.
ECU Calibration Service (Tuning)
Tuning is the act or process of reflashing/calibrating the vehicle’s onboard computer system (ECM, PCM, TCM, BCM, etc.) and as such comes with inherent risks. It is the customer’s sole responsibility to ensure a vehicle is mechanically sound and adequately prepared for tuning. The process of tuning involves driving a vehicle both on road and on a dynamometer, at varying speeds and demands. As such the customer acknowledges the risks involved with tuning and releases all liability from RFD and its employees/affiliates. It is the customer’s sole responsibility for any and all damages that occur to the vehicle during, or after tuning such as but not limited to engine failure, transmission failure, ECU failure, etc. The customer agrees to allow RFD employees to operate the vehicle both on a dynamometer and on public and private roadways with no liability for damages that may occur during the tuning process.
Vehicle Storage Policy
All customers who leave their vehicle more than 72 hours after work is complete will incur a storage fee of $25 per day, including weekends. Due to limited shop space, your stored vehicle may be parked outside while being stored. RFD is not responsible for any damage that occurs to your vehicle while stored.
GLOSSARY
ECM – Engine Control module (Engine computer)
PCM – Powertrain Control Module (Engine computer)
TCM – Transmission Control Module (Transmission computer)
BOV – Blow Off Valve
IWG – Internal Wastegate
EWG – External Wastegate
SD – Speed Density
FPR – Fuel Pressure Regulator
Special Order – Special orders include non-Rampage products, custom orders, drop shipped orders, etc. Rampage Fabrication & Design reserves the right of final decision upon what constitutes a special order item.