Lead times for producing our in-house products is between 4-8 weeks depending on the part. Please contact us at email@example.com or call us at 360-878-9565 to get a more accurate lead time on the part you desire. All Rampage Fabrication & Design LLC (RFD) products carry a limited lifetime warranty. This warranty includes but is not limited to material flaws, design issues, production defects, and shipping damage. This warranty DOES NOT include damages due to improper installation, abuse of products, extreme duty, etc. We do not extend this warranty to race vehicles as they see an excessive amount of abuse and thus, drastically shorten the expected lifespan of materials. Improper handling or installation of products will not be covered under any warranty. It is Rampage Fabrication & Design’s advice to always use gloves when handling new products (titanium especially) and failure to do so may result in an undesirable finish on products. Turbochargers are exempt and will instead be covered by a 12month warranty from date of purchase to original owner. Professional installation is required as well as datalogs if submitting a claim.
RFD products are intended for off-road use only. Modifying a vehicle from its original form can interfere with the operation of emissions devices. Modifying the emissions on a vehicle may be illegal in some areas and it is the customer’s sole responsibility to be informed about the legalities of aftermarket products in their area. RFD holds no accountability for emissions standards in your area, or any tickets, fines, or punishment associated with the installation and use of aftermarket products either built or sold by RFD. RFD honors all warranties on vendor parts sold through RFD. The customer further agrees to hold harmless from liability RFD and it’s employees from any and all damage occurring from improper installation, tuning, or use of any and all products produced and/or sold by RFD. Please do not contact manufacturers directly. All balances on open orders must be paid within 14 days of completion, failure to do so may result in forfeiture of deposit.
CANCELLATIONS AND RETURNS
All returns must be initiated within 14 days of purchase. Cancelled orders after payment will be charged a $5.00 or 3% cancellation fee (whichever is higher) and up to a 15% restocking fee. Returned orders must be shipped within 14 days of receiving the product at the customer’s expense with up to a 15% restocking fee unless otherwise agreed upon. Transaction fees not associated with RFD will be the sole responsibility of the customer. Made to order items are eligible for cancellation up until production begins. Failure to pay the balance within 14 days of completion will result in the forfeiture of previous payments and/or deposits. Returns of special orders or non-stocked products will be at the sole discretion of RFD. Special orders include non-Rampage products, custom orders, drop shipped orders, etc. Rampage Fabrication & Design reserves the right of final decision upon what constitutes a special order item. Please see “Custom Orders” below for more details.
All shipping will be paid at the customer’s expense, unless previously agreed upon with RFD. International orders may include import duties. These duties are issued by federal governments of the receiving country and is the sole responsibility of the customer. Rampage assumes no responsibility for any import duties or taxes you may incur. Rampage Fabrication & Design is not responsible for any shipping delays. Orders placed out of normal hours will be processed on the next business day. We will do our best to process all orders placed by 3pm PST to be shipped same day.
All lost or damaged products must be reported to RFD within 14 days of receipt according to shipment tracking. Claims made after 14 days will be be the sole responsibility of the customer.
Upon arrival of your shipment, please be sure to carefully inspect everything before signing and taking delivery. Any package or product damage must be noted on the delivery receipt if you need to file a claim with the carrier. This means you should remove packing materials to inspect the items for damage that occurred without being visible from the outside with the cardboard and/or plastic wrap still in place. Freight carriers will not take responsibility for damage if you fail to sign the shipment as damaged when received. Every shipment is carefully packaged and inspected before leaving our facility. In the unlikely event that your products are damaged, and a claim must be made, please retain any packaging, and DO NOT INSTALL the damaged part. Shipping carriers will want to inspect products and packaging relative to a damage claim. Failure to heed this advisory may result in your claim being denied.
RFD is not responsible for the installation or compatibility of parts. It is understood that modifying a vehicle from stock requires knowledge and the ability to work on such vehicles and failure to do so correctly may lead to catastrophic failures. Failure to have the PCM professionally calibrated after installing aftermarket parts may lead to catastrophic damage. RFD holds no responsibility for any damage to customer vehicles caused by mis-installed or incorrect parts.
All custom work performed by RFD is built as a one-off item and as such has a varying price structure. Our team will strive to adequately quote out all work at the best of their ability using the resources available. Due to the nature of quoting unseen products, all quotes and/or estimates are subject to change at RFD’s discretion. By placing an order for custom work with RFD the customer acknowledges that the price may change once work begins, due to unforeseen issues with the vehicle. All custom work is non refundable.
All work performed by RFD is guaranteed to be without defect and completed in a professional manner in accordance with Washington State law. RFD staff will do their best to give accurate estimates of all work to be performed prior to it beginning. If situations arise where there will be a significant increase (more than $150) in the cost of service work, RFD staff will contact the customer for additional consent. RFD is not responsible for the fitment of parts not specifically made by RFD. It is the customer’s sole responsibility to ensure the correct fitment and operation of parts. If under any circumstances parts do not fit or require modification, adequate charges will be applied. RFD staff will always do their best to give sound and reasonable advice. Failure to adhere to instruction voids all warranties and responsibility on RFD’s behalf.
RAMPAGE FABRICATION & DESIGN PRODUCT DISCLOSURE
All products built by RFD are the sole intellectual property of RFD LLC. Any attempt to duplicate designs, features, or labeling without the direct written consent of RFD will result in the accused parties being prosecuted to the full extent of the law. By purchasing RFD’s products you acknowledge that you are entering into an agreement with RFD to uphold all intellectual property requirements.
ECU CALIBRATION SERVICE (TUNING)
Tuning is the act or process of reflashing/calibrating the vehicle’s onboard computer system (ECM, ECM, PCM, TCM, BCM, ETC) and as such comes with inherent risks. It is the customer’s sole responsibility to ensure a vehicle is mechanically sound and adequately prepared for tuning. The process of tuning involves driving a vehicle both on road and on a dynamometer, at varying speeds and demands. As such the customer acknowledges the risks involved with tuning and releases all liability from RFD and its employees/affiliates. It is the customer’s sole responsibility for any and all damages that occur to the vehicle during, or after tuning such as but not limited to engine failure, transmission failure, ECU failure, etc. The customer agrees to allow RFD employees to operate the vehicle both on a dynamometer and on public and private roadways with no liability to damages that may occur during the tuning process.
Vehicle Storage Policy
All customers who leave their vehicle more than 72 hours after work is complete will incur a storage fee of $25 per day, to include weekends. RFD is not responsible for any damage that occurs to your vehicle while stored.
ECM – Engine Control module (Engine computer)
PCM – Powertrain Control Module (Engine computer)
TCM – Transmission Control Module (Transmission computer)
BOV – Blow Off Valve
IWG – Internal Wastegate
EWG – External Wastegate
SD – Speed Density
FPR – Fuel Pressure Regulator
Special Order – Special orders include non-Rampage products, custom orders, drop shipped orders, etc. Rampage Fabrication & Design reserves the right of final decision upon what constitutes a special order item.